Hocolo Return Policy

At Hocolo we strive to provide our customers with high-quality products and excellent customer service. We understand that sometimes you may need to return or exchange an item, and we want to make this process as smooth and hassle-free as possible. Please take a moment to review our return policy below:
1. Eligibility for Returns:

To be eligible for a return, the hoodie must be in its original condition, unworn, unwashed, and with all original tags attached.
The return request must be initiated within 30 days of the purchase date. After this period, we cannot process returns or exchanges.
2. Return Process:

To initiate a return, customers can contact our customer support team through our website, email, or phone. We will provide a return authorization and further instructions.
Customers are responsible for the shipping costs associated with the return, except in cases of manufacturing defects or errors on our part.
3. Refunds:

Once we receive the returned hoodie and inspect it to ensure it meets our return policy criteria, we will issue a refund to the original payment method. Please allow 3-5 business days for the refund to appear in your account.
Refunds will only include the purchase price of the hoodie and will not cover any shipping or handling charges.
4. Exchanges:

If you wish to exchange your hoodie for a different size, color, or style, please contact our customer support team to arrange the exchange. The same eligibility criteria as mentioned in Section 1 apply to exchanges.
Customers are responsible for the shipping costs associated with the exchange, except in cases of manufacturing defects or errors on our part.
5. Defective or Damaged Hoodies:

In the unlikely event that you receive a defective or damaged hoodie, please contact our customer support team immediately. We will arrange a return or exchange at no additional cost to you.
6. Non-Returnable Items:

For hygiene reasons, we cannot accept returns on hoodies that have been worn, washed, or altered in any way.
7. Final Sale Items:


Our primary goal is customer satisfaction. If you have any concerns or issues with your purchase, please contact our customer support team, and we will do our best to resolve the matter promptly.
Please note that Hocolo reserves the right to update or modify this return policy at any time without prior notice. Any changes will be posted on our website for customers' reference.

If you have any questions or need assistance with the return process, feel free to reach out to our customer support team.

Thank you for choosing Hocolo. We appreciate your business and hope you enjoy your hoodie!