Hocolo Shipping Policy

Thank you for choosing Hocolo We are committed to delivering your hoodies to you as quickly and efficiently as possible. Please take a moment to review our shipping policy below:

1. Processing Time:
- Once you place an order on our website, it will typically take 3-5 business days for our team to process and prepare your order for shipment.
- During peak seasons or special promotions, processing times may be slightly longer, but we will do our best to inform you of any delays.

2. Shipping Methods:
- We offer various shipping options to cater to your needs:
- Standard Shipping: Estimated delivery time of 5-10 business days after order processing.
- Expedited Shipping: Estimated delivery time of 2-5 business days after order processing. (Additional fees apply)

3. Order Tracking:
- Once your order has been shipped, you will receive an email containing a tracking number. You can use this number to track your package's status and estimated delivery date.

4. Shipping Rates:
- Shipping costs will vary depending on the shipping method selected and the destination address.
- We may offer free shipping promotions from time to time, which will be clearly stated on our website during those periods.

5. Shipping Address:
- It is essential to provide accurate and complete shipping information when placing your order. Hocolo will not be responsible for delays or lost packages due to incorrect addresses provided by customers.

6. Delivery Issues:
- While we do our best to ensure timely delivery, unforeseen circumstances such as natural disasters, severe weather conditions, or delivery carrier delays may occur. In such cases, we appreciate your understanding and patience.
- If you experience any issues with your delivery, please contact our customer support team, and we will assist you in resolving the matter.

7. Split Shipments:
- To ensure prompt delivery, we may split your order into multiple shipments if it includes items from different warehouses or if some items are on backorder. In such cases, you will receive separate tracking numbers for each shipment.

9. Holiday Shipping:
- During holiday seasons, shipping carriers may experience higher volumes, leading to potential delays. We recommend placing your orders well in advance to ensure timely delivery.

Please note that Hocolo reserves the right to update or modify this shipping policy at any time without prior notice. Any changes will be posted on our website for customers' reference.

If you have any questions or need assistance with your order or shipment, please don't hesitate to contact our customer support team.

Thank you for choosing Hocolo. We appreciate your support and hope you enjoy your hoodies!